Purchasing a gift card
Q: Where can I purchase a Ruth’s Chris Steak House gift card?
A: Ruth’s Chris Steak House gift cards can be purchased on our website until May 24th, 2013 (ends at midnight).
Q: Will I receive confirmation of my online order?
You will be prompted to include your email address during the order process. Once your order has been placed, you will be sent a copy of your order which will also serve as your receipt. If you haven’t received an email from firstname.lastname@example.org, please check to be sure it isn’t in your junk mail. If you do not receive an email confirmation, please call 704.631.2200.
Q: May I ship the gift card or gift item directly to my recipient?
Yes – you will have the option during the order process to ship the gift card to yourself or your recipient. Please enter the recipient information in the shipping address section.
Q: What will the package look like?
A: The order will be sent using the United States Postal Service. Look for a white envelope bearing a Ruth’s Chris return address. Please allow 7-10 business days for arrival.
Q: Can I return or exchange my gift card once it is received?
Gift cards are non-refundable if lost or stolen.
Gift Card Delivery
A $2 processing fee is added to each gift card filled in order to cover the cost of postage and fulfillment.
Q:What are my delivery/shipment options?
A: Gift cards will be shipped through the USPS. This method can take 7-10 business days depending on mail volume.
Q: If I have not received my online gift card order, what do I do?
A: Please allow at least two weeks from the date that your order is placed. If the card(s) is not received, please call 704.631.2200 or email email@example.com
Using your Ruth’s Chris Steak House Gift Card
Q: Where may I use my Ruth’s Chris Steak House gift card?
A: Our gift cards are conveniently available for redemption in Charlotte, NC and Savannah, GA.
Q: Can Ruth’s Chris Steak House gift cards be used for tax & gratuity?
A: Yes, you may apply your gift card to the entire check including food, beverage, tax & gratuity.
Q: Can I use more than one gift card to pay for my check?
A: Yes, you may use as many gift cards as you wish to pay for your meal.
Q: What will happen if I do not use the full amount of the gift card in one visit?
A: The balance will remain on your gift card until your next visit and until the full value has been depleted.
Q: Do gift cards expire?
A: Purchased gift cards do not expire. We do not charge a maintenance or non-usage fee to your gift card. We do issue promotional and business trade gift cards that do expire.
Q: Can my Ruth's Chris Steak House gift card be replaced if lost or stolen?
A: Ruth's Chris Steak House is not responsible for lost or stolen gift cards.