Purchasing a gift card

Q: Where can I purchase a Ruth’s Chris Steak House gift card?

A: Ruth’s Chris Steak House gift cards can be purchased on our website until May 24th, 2013 (ends at midnight).

• Charlotte/Savannah- Online at ruths-chris.com. Cards not sold in the Charlotte restaurant.

Q: Will I receive confirmation of my online order?

A: You will be prompted to include your email address during the order process. Once your order has been placed, you will be sent a copy of your order which will also serve as your receipt. If you haven’t received an email from giftcards@ruths-chris.com, please check to be sure it isn’t in your junk mail. If you do not receive an email confirmation, please call 704.631.2200.

Q: May I ship the gift card or gift item directly to my recipient?

A: Yes – you will have the option during the order process to ship the gift card to yourself or your recipient. Please enter the recipient information in the shipping address section.

Q: What will the package look like?

A: The order will be sent using the United States Postal Service. Look for a white envelope bearing a Ruth’s Chris return address. Please allow 7-10 business days for arrival.

Q: Can I return or exchange my gift card once it is received?

A: Gift cards are non-refundable if lost or stolen.

Gift Card Delivery

A $2 processing fee is added to each gift card filled in order to cover the cost of postage and fulfillment.

Q:What are my delivery/shipment options?

A: Gift cards will be shipped through the USPS. This method can take 7-10 business days depending on mail volume.

Q: If I have not received my online gift card order, what do I do?

A: Please allow at least two weeks from the date that your order is placed. If the card(s) is not received, please call 704.631.2200 or email giftcards@ruths-chris.com

Using your Ruth’s Chris Steak House Gift Card

Q: Where may I use my Ruth’s Chris Steak House gift card?

A: Our gift cards are conveniently available for redemption in Charlotte, NC and Savannah, GA.

Q: Can Ruth’s Chris Steak House gift cards be used for tax & gratuity?

A: Yes, you may apply your gift card to the entire check including food, beverage, tax & gratuity.

Q: Can I use more than one gift card to pay for my check?

A: Yes, you may use as many gift cards as you wish to pay for your meal.

Q: What will happen if I do not use the full amount of the gift card in one visit?

A: The balance will remain on your gift card until your next visit and until the full value has been depleted.

Q: Do gift cards expire?

A: Purchased gift cards do not expire. We do not charge a maintenance or non-usage fee to your gift card. We do issue promotional and business trade gift cards that do expire.

Q: Can my Ruth's Chris Steak House gift card be replaced if lost or stolen?

A: Ruth's Chris Steak House is not responsible for lost or stolen gift cards.